For coaches with high-ticket programs

You're running a program that works. But you've outgrown "winging it."

I design and build the foundational operating system for 1:1 and group programs. Get lighter operations so you can sustainably grow without sacrificing the high-touch your clients pay for.

Book a discovery call → ↗︎ see if we're a fit
tools, but no client success system
3
The Pattern

Does this sound familiar?

You're —

✓
Answering the same questions you've answered ten times
✓
Fixing avoidable mistakes
✓
Unblocking work that should move on its own
✓
Working without documentation strong enough for anyone else to handle
✓
Managing unclear handoffs between you and your team

Meanwhile

Clients quietly stop showing up midway through. They finish without their full result or don't finish the program at all. They disappear after it ends.

And the next launch feels like starting from scratch.

All of this comes from one thing: the program lives in your head, and there's no system holding it together.
The Cost

What it's actually costing you

This chaos shows up as small, compounding costs:

For you
Hours lost to work that should run itself. A team that can't act without you. Mental load that follows you into evenings, weekends, and time off you never fully take.

For example, 150+ hours per program per year lost means tens of thousands in lost revenue from clients you can't take on.
For your clients
An experience that doesn't match the price they paid. Inconsistent handoffs. Long silences. No clear sense of where they are or what's next. They lose momentum, drop off, or finish without the result they came for.

No next sale, referral, or even a testimonial.
summary ↓

It's hard to grow. You're not retaining or activating the clients you have, and even if you got new ones tomorrow, your delivery could break.

"A lot of my processes feel like they're being held with duct tape and good intentions. There are way too many days where I'll do so many activities and I won't feel like I've made progress in the business...I'm at my bandwidth for how much energy I can expel and my business isn't growing the way that I need it to be."
Jermaine Murray
Jermaine L. Murray
Founder, Jupiter HR · During discovery call
Case Studies

What a client success system changes

Jermaine L. Murray
Founder · Career Coaching & Tech Recruiting
Featured in
Forbes Los Angeles Times CBC
"It feels like the first time in a long while that I think I'm going to be able to scale my business some more. — During deep dive session
3-month 1:1 program
The 110 hours saved case study →
Jenny Pietzsch
Founder · Wellness Practice & Coaching
"Oh my word, you're like a magician! You're like a wizard. I don't even know how you did all that. My mind is blown like I literally wanted to cry… No wonder my business was dying a slow death for so long… Now when I see those systems, I'm like…my whole nervous system exhales.

I paused on running that because I felt so overwhelmed just by the logistics of running it. Now it's just like… it's like magic. I don't even… I don't even understand like I literally I don't even wanna cry, but I just feel so grateful to you like those tears of happiness. — After the build
3-month group program 3-month 1:1 program
The $33K-recovered case study →
Danica Nelson
Founder · Personal Finance & Career Break Coaching
Featured in
The Washington Post The Globe and Mail Forbes
"Now that everything is built, I feel incredibly confident in my business ecosystem. I had no idea such sophisticated systems could even be built within my business.

And now I feel confident that I'm not leaving any money on the table and definitely not wasting any time doing busy work. I now have more time and energy to pour back into my business and focus on things like my marketing, my top-of-funnel, and my business development. — After the launch
Self-paced course 3-month 1:1 program
The 2 launch-ready programs case study →
How I Can Help You

Foundational operating system for high-ticket 1:1 and group programs

Covering onboarding, delivery, and retention & advocacy

N
Service 01 / Roadmap

The Client Success Roadmap

Pricing
$2,000
for the first program/tier
$750
per additional program/tier
↳ 100% credited toward Client Success Engine

Before anything gets built, you need a clear picture of where you are and where you need to go.

Through deep dive sessions and a review of your existing materials, I look at how your program currently runs then identify the friction points and what it would take to fix them.

You receive:
  • A current-state blueprint of your program with a breakdown of what your current delivery is costing you in time and revenue
  • A future-state workflow map showing exactly what the ideal experience could look like from payment through retention

If you choose to have StatsJoy implement it for you within 14 days, 100% of this fee applies directly as a credit toward Client Success Engine.

Jenny Pietzsch
Jenny Pietzsch
Founder, Sivani Ayurveda
"Penolopie, this is SOOOO good. I've watched the Loom 3 times now. I really appreciate your expertise on these offers, the review of the delighters/pain points, flow, gaps, opportunities for improvement, and your honest feedback and guidance. Also I loved how you said that a lot of these things seem small but they consume my time and cognitive load. SO TRUE.

The Numbers section for the group program is shocking (and part of me isn't surprised). Oh my goodness that lack of automation is costing me so much. This is something I really needed to see."
— After seeing current state blueprint
Book a discovery call
Service 02 / Engine

The Client Success Engine

Pricing
Starting at $8,000
Transparent modular pricing based on number of programs, solution complexity, and team involvement.
↳ 100% of the Roadmap is credited directly toward the Engine

The done-for-you build — setting up, configuring, and building out your client systems inside the tools that make sense for your business.

The Engine covers everything from the moment they pay through to advocacy:

Onboarding
turning a new buyer into a supported, confident client
Delivery
keeping clients engaged and on track through the program
Retention
capturing testimonials, opening upsell paths, turning clients into advocates

Every build is customized to what your Roadmap uncovered. This could mean setting up a client portal, building communication templates, designing feedback loops, creating project dashboards, or configuring automations.

Once built, I record video walkthroughs and document everything so your team knows exactly how it works and it keeps running after I'm gone.

Danica Nelson
Danica Nelson
Founder, Liberty Leave
"Of everything that Penolopie built for me, I am most excited for my brand new client portal. She completely customized it and built it so that as soon as someone even just applies to work with me, every single step is automated from them receiving their booking links to me providing their deliverables to even getting testimonials.

And for my course platform, she also built in multiple email touchpoints. So once students reach different milestones within their journey, they're feeling engaged and also even getting upgrade offers from me. This not only gives me time back in my day, but it also increases my revenue potential."
— After the launch
Jermaine Murray
Jermaine L. Murray
Founder, Jupiter HR
"You absolutely killed this. This whole thing has been amazing. It really helped with even changing my mindset in terms of delegation and infrastructure…because of the work you and I have been doing. I'm now looking at things big picture-wise but also in like the micro and being able to see where things are living too much in my head."
— After the launch
About Me
Penolopie
Hi, I'm Penolopie David

Building for the business and the client.

I run StatsJoy, working at the intersection of business operations and client experience. Most ops consultants build for the business. Most CX people build for the client. I build for both.

My background runs from operations at a boutique agency to experience design at a Fortune 500 tech company and a Canadian university. Different contexts, same pattern:

When internal systems and the client experience are built separately, the disconnect shows up in client satisfaction, time, and revenue.

Most ops work starts and ends with implementation: pick a tool, set up some automations, write some SOPs, leave. The result is a slightly faster version of what was already broken.

I map how your program runs — for you and for your clients — before I touch a tool. Then I make sure your team can actually run it without me. The result isn't just faster delivery, but a redesigned client experience with infrastructure that supports it.

Jermaine Murray
Jermaine L. Murray
Founder, Jupiter HR
"So much better! 150,000%. Yes because the coaching classes are essentially masterclasses at this point…I see you, Penolopie. I see you. That's exactly it. I'm changing it right now."
— After a recommendation
Book a discovery call
A Good Fit?

This is not for you if:

  • You're pre-revenue or still validating your offer
  • You're looking for a quick fix, template pack, or cheap automation
  • You want it done overnight without being part of the process
  • You want systems without involving your team
This is a good fit if you already have clients and delivery complexity that's starting to slow you down.
FAQ

Common questions

I'm a service designer by profession. That means I work at the intersection of business operations and human experience — for both your clients and your team.

BUSINESS CLIENTS

I don't believe in dropping a "signature framework" into every business and calling it a day. While I have a proven process for building systems, the final result is always customized based on:

  • Your business goals
  • How your team actually works
  • Your current tech stack
  • Where friction exists today

The goal is a system that fits your reality and gets used long-term.

Every project follows a proven, four-phase process refined over years of real-world implementation.

Phase 1: Deep Dive — Identify exactly where you are losing time and money so we solve the right problem immediately.
Phase 2: Design — Design the custom infrastructure required to solve the friction points identified in the Deep Dive.
Phase 3: Build — Build and implement the assets directly into your business.
Phase 4: Launch — Ensure the system can be run confidently without ongoing support.

The Roadmap covers phases one and two. The Engine covers phases three and four.

Yes, always. I don't build anything without first understanding exactly how your program runs and what it's costing you. The Roadmap is what makes the Engine worth building.

The Roadmap takes 2-4 weeks. The Engine takes 2-6 weeks. But it depends on solution complexity, the number of programs, and team members involved.

Fully customized.

I bring a strong point of view on what good systems look like but I don't impose a one-size-fits-all solution. Every system is designed through discovery with your team, mapping your current state, and creating workflows that make sense for your business. That's how systems move from nice documentation to something your team actually follows.

Yes, by design.

System adoption doesn't happen without the people who actually use the system. Your team doesn't need to do the building (I handle that), but their input ensures the system reflects how work truly gets done, feels intuitive instead of imposed, and is easier to maintain over time.

Co-creation is the difference between a system that looks good and one that sticks.

The Roadmap and Engine are specifically built around your client-facing programs. But if you need execution support beyond that (team and employee onboarding, lead nurturing, email sequences, sales pages, or other business systems), that's something I offer separately.

It's a service currently available to past Engine clients only. If you're already an Engine client and want to know more, reach out directly.

↓ see if we're a fit

Ready to get started?

Book a discovery call →
"If you're even considering working with Penolopie, do it ASAP. The time you will get back and be able to pour into other parts of your business is so incredibly worth it. Time is money and working with Penolopie will allow you to have more of both.

Don't try to DIY it. She is absolutely an expert in her craft and you should trust her with your business. She is well worth the investment."
Danica Nelson
Danica Nelson
Founder, Liberty Leave
"If you're just thinking about hiring Penolopie, do it. Especially if you're someone who knows your work is powerful but you feel stuck behind the scenes. She doesn't just organize your business, she gives you back your capacity to actually run it.

What a gift that is. So supported, so grateful. You will not be disappointed. She's such a beautiful human to work with."
Jenny Pietzsch
Jenny Pietzsch
Founder, Sivani Ayurveda
"Working with Penolopie will give you the infrastructure you need to grow your business and make it autonomous without you. Taking vacation actually seems feasible. I can be more present for my loved ones because my business not having infrastructure in place isn't crossing my mind anymore. I can actually take a breath.

If you're looking to scale, looking to build, looking to make sure you're not just consumed by your work, Penolopie is the right person you need to be in touch with."